Privacy Policy

This Privacy Policy (hereinafter "Policy") is issued by pak363, the operator of the online sports betting and casino platform accessible at https://pak363.cam (hereinafter the "Platform"). pak363 is committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles.

This Policy applies to all personal data collected from or about you when you visit, register on, or interact with the Platform — whether you are located in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or anywhere else in the world.

By accessing and using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

• "Controller" means pak363, the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Subject" means any identified or identifiable natural person whose personal data is processed by pak363 — primarily registered users of the Platform.
• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, payment information, device identifiers and transaction history.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, transmission, restriction, erasure or destruction.
• "Third Party" means any natural or legal person, public authority, agency or body other than the Data Subject, pak363 and its authorised employees and processors.
• "KYC Data" means identity verification documents and associated information collected as part of pak363's Know Your Customer process, including CNIC scans, passport copies, proof of address and selfie/liveness verification materials.
• "Cookie" means a small data file stored on a user's device by the Platform for the purposes of session management, analytics, preferences or fraud prevention.

pak363 collects the following categories of personal data, depending on your level of interaction with the Platform:

pak363 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data, health data or data concerning sexual orientation, except where strictly required by applicable KYC or AML regulation and only to the minimum extent necessary.

pak363 collects personal data through the following mechanisms:

• Directly from you: When you register an account, complete the KYC verification process, make deposits or withdrawals, contact customer support, or update your account settings.
• Automatically: When you access the Platform, our servers and analytics tools automatically collect technical data including your IP address, device information, browser type and session activity through server logs and cookies.
• From third-party payment processors: When you initiate a deposit or withdrawal, our payment processing partners may share transaction confirmation data with pak363 necessary to credit or debit your account balance. Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are cited for user familiarity only and do not indicate endorsement of gambling by those providers.
• From identity verification providers: Where pak363 engages third-party KYC service providers to assist with document verification or liveness checks, those providers may process and return verification status data to pak363.
• From fraud detection and AML screening services: pak363 may receive signals from fraud prevention and sanctions screening tools that process identifiers associated with your account to detect and prevent financial crime.

pak363 processes your personal data on the following legal bases, depending on the activity concerned:

• Contractual necessity: Processing required to perform the contract between you and pak363 — specifically, operating your account, processing deposits and withdrawals, settling wagers and providing customer support.
• Legal obligation: Processing required to comply with applicable KYC, AML, counter-terrorism financing and fraud prevention obligations under the laws of the jurisdiction in which pak363 operates.
• Legitimate interests: Processing for the purpose of fraud detection, platform security, abuse prevention, improving service quality and the enforcement of our Terms and Conditions — where such interests are not overridden by your fundamental rights.
• Consent: Where we rely on your consent — for example, to send optional marketing communications or to place non-essential cookies — you retain the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

pak363 uses your personal data for the following purposes:

1. Account Management: Creating, maintaining and securing your Account; processing password resets; communicating account-related notifications.
2. Transaction Processing: Facilitating deposits and withdrawals; maintaining accurate transaction records; reconciling account balances.
3. Identity Verification (KYC): Verifying your identity, age and address in compliance with applicable AML and fraud prevention requirements before processing material withdrawals.
4. Fraud Prevention & Security: Detecting and investigating suspicious activity; preventing money laundering; enforcing the one-account-per-person policy; identifying multi-accounting or bonus abuse.
5. Customer Support: Responding to enquiries, complaints and support tickets submitted via Live Chat, Help Centre or email.
6. Responsible Gambling: Administering player-protection tools including deposit limits, loss limits, session time controls, cooling-off periods and self-exclusion; monitoring for patterns that may indicate problem gambling.
7. Platform Improvement: Analysing aggregated, anonymised usage data to improve platform functionality, game performance, mobile experience and user interface design.
8. Legal Compliance: Fulfilling obligations under applicable regulatory, judicial or governmental requirements, including retaining records for mandated periods.
9. Marketing Communications (with consent): Sending promotional offers, bonus notifications and relevant platform updates to users who have opted in to receive such communications. You may opt out at any time.

pak363 does not sell, rent or trade your personal data to third parties. We may share personal data only in the following limited circumstances:

• Payment Processors: To facilitate deposits and withdrawals, we share minimum necessary transaction data with payment service providers. These providers are contractually bound to process data only as directed by pak363 and in accordance with applicable data protection standards.
• KYC & Identity Verification Providers: Third-party verification services may process your identity documents and liveness data to return a verification status. These providers are bound by strict confidentiality and data security obligations.
• Fraud Prevention & AML Services: We may share identifiers with screening and fraud detection providers for the purposes of sanctions screening, fraud prevention and anti-money laundering compliance.
• Analytics Providers: Anonymised and aggregated technical data may be shared with analytics platforms to support Platform improvement activities. These providers do not receive personally identifiable information.
• Legal & Regulatory Disclosure: We may disclose personal data to law enforcement agencies, regulatory bodies, courts or other competent authorities where required or permitted by applicable law, including in response to valid legal process.
• Corporate Transactions: In the event of a merger, acquisition or asset sale involving pak363, personal data held by pak363 may be transferred to the successor entity, subject to equivalent privacy protections.

pak363 uses cookies and similar tracking technologies to operate the Platform, maintain your session, prevent fraud and — with your consent — to analyse Platform usage and deliver relevant content. The following cookie categories are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit. You cannot opt out of these without abandoning your use of the Platform.
• Functional Cookies: Remember your preferences such as language settings, notification configuration and responsible gambling tool settings across sessions.
• Analytics Cookies (consent required): Collect anonymised data about how users navigate the Platform — pages visited, session duration, device type — to support Platform improvement. These are only placed with your prior consent.
• Security & Fraud Prevention Cookies: Help pak363 identify unusual behaviour patterns and detect potential fraudulent or multi-account activity.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality, including your ability to stay logged in or use certain features. Detailed cookie management instructions are available in the Help Centre.

pak363's infrastructure and some of its third-party service providers may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, pak363 takes appropriate measures to ensure that such transfers occur in compliance with applicable data protection principles, including implementing contractual safeguards with receiving parties where required.

pak363 does not represent that international data transfer frameworks applicable in any specific country — including Pakistan — render such transfers fully compliant with local law. Users should be aware that data protection laws vary between jurisdictions and that Pakistani authorities may have limited or no oversight of data held in foreign jurisdictions.

pak363 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law. The following general retention guidelines apply:

• Account and Registration Data: Retained for the duration of your Account's active status and for a period after Account closure as required by applicable legal, regulatory and AML obligations — typically a minimum of five (5) years from Account closure in most regulated jurisdictions.
• Financial and Transaction Data: Retained for a minimum of five (5) years from the date of each transaction to meet AML record-keeping requirements. Longer retention may apply under specific regulatory obligations.
• KYC Documents: Retained for the period required by applicable identity verification and AML regulations from the date of verification — typically five (5) years or as specified by the applicable jurisdiction.
• Support Correspondence: Retained for a period sufficient to resolve any related disputes and to comply with applicable consumer and regulatory complaint-handling requirements.
• Analytics Data: Anonymised and aggregated analytics data may be retained indefinitely as it no longer constitutes personal data. Raw analytics logs are retained for no longer than necessary.

After applicable retention periods expire, personal data will be securely deleted or irreversibly anonymised.

Subject to applicable law and the specific circumstances of your request, you have the following rights in relation to your personal data held by pak363. To exercise any of these rights, please contact us through the Help Centre or by email as specified in Section 15.

• Right of Access: You may request a copy of the personal data pak363 holds about you, along with information about how it is processed.
• Right to Rectification: You may request the correction of inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to our legal retention obligations, which may override this right in specific circumstances.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a rectification request is under review.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used and machine-readable format for transfer to another controller.
• Right to Object: You may object to processing of your data carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

pak363 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• 256-bit TLS encryption on all data in transit between your browser and the Platform;
• Encryption or hashing of sensitive data at rest, including account passwords and KYC document stores;
• Role-based access controls limiting internal access to personal data to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Fraud detection and anomaly monitoring systems operating continuously across account activity;
• Contractual data security requirements imposed on all third-party processors and service providers.

While pak363 takes data security seriously and applies industry-standard controls, no system is completely immune to security risks. Users are encouraged to use strong, unique passwords and to enable any two-factor authentication features available on the Platform. If you believe your Account has been compromised, contact support immediately via Live Chat.

pak363 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18 — or the higher minimum age required by the applicable operator or license jurisdiction. If we become aware that personal data has been collected from an underage user, we will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a minor has registered an account on pak363, please notify us immediately through the Help Centre or the contact details provided in Section 15.

pak363 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or Platform functionality. Where changes are material, we will notify registered users through in-platform notifications or by email to the address associated with their Account prior to the effective date of the changes.

The most current version of this Privacy Policy will always be accessible at https://pak363.cam/privacy-policy. The "Last Updated" date at the top of this document indicates when the Policy was most recently revised. Continued use of the Platform following any update constitutes acceptance of the revised Policy.

For any questions, concerns or requests relating to this Privacy Policy or to your personal data held by pak363, please contact us through the following channels:

• Live Chat: Available 24/7 within your pak363 Account. This is the fastest channel for urgent data-related enquiries.
• Help Centre: Accessible from your Account dashboard. Contains detailed guidance on submitting data rights requests, managing consent and understanding our data practices.
• Email (plain text — not a link): [email protected]

Our support team operates in English, with Urdu language assistance available upon request. We aim to acknowledge all privacy-related requests within 5 business days and to resolve them within 30 calendar days, or to notify you of any extension where required.