Help Centre

Frequently Asked Questions

Everything you need to know about pak363 — from creating your account and depositing in PKR, to understanding bonus terms, placing cricket bets during PSL season, and using our responsible gambling tools.

25 questions answered 5 topic categories English & Urdu support available
Instant Answers

Our FAQ covers the most common questions from Pakistani users — from CNIC-based KYC to PKR deposits and PSL cricket betting. No waiting, no tickets.

24/7 Live Support

Can't find what you need below? pak363's Live Chat support team is available around the clock — in English, with Urdu assistance also available on request.

Safe & Transparent

Every answer here reflects pak363's actual policies — no vague marketing language. Read our full Terms & Conditions and Privacy Policy for complete detail on any topic.

PKR-Friendly Platform

pak363 is built with Pakistani users in mind. Questions about deposits, withdrawal amounts and bonus values often involve PKR — we use this context throughout our answers.

Cricket & Sports Coverage

Pakistan cricket fans have questions about PSL betting, ICC tournament markets and in-play wagering. You will find those answers clearly addressed in the Games & Betting section below.

Responsible Gambling Tools

pak363 takes player wellbeing seriously. The Security & Responsible Gambling section answers questions about limits, self-exclusion and how to get help if gambling becomes a concern.

Account & Registration

Visit https://pak363.cam and click the registration button. You will need to provide a valid email address, a secure password, your date of birth and your country of residence. Make sure all details match your official identity documents, as they will be verified during the KYC process. Registration takes just a few minutes.

You must be at least 18 years of age — or the higher minimum age required by the applicable operator or license jurisdiction — to register and use pak363. Age verification is conducted as part of the mandatory KYC process. Accounts found to belong to underage users are closed immediately and any balance is returned.

No. Each individual may hold only one registered account on pak363. Duplicate accounts are strictly prohibited under our Terms and Conditions. If multiple accounts are detected, they will all be closed and any associated balances may be forfeited. If you have accidentally created a duplicate, contact support immediately through Live Chat to resolve it.

pak363 requires a valid Pakistani CNIC (Computerised National Identity Card) or an international passport, a proof of residential address such as a recent bank statement or utility bill no older than 90 days, and a selfie or liveness photograph. All documents must be submitted through the secure verification portal inside your account — never via messaging apps or email.

Click the "Forgot Password?" link on the login page and enter the email address associated with your pak363 account. A password reset link will be sent to that address. If you do not receive it within a few minutes, check your spam folder. If you still cannot access your account, contact support via Live Chat for identity-verified account recovery assistance.

pak363 is an English-language platform designed with Pakistani users in mind, covering popular payment references, local sports like cricket, PSL and ICC tournaments, and PKR currency context. However, pak363 does not hold Pakistani government authorisation. Online gambling is subject to legal restrictions in Pakistan, including the Prevention of Gambling Act, 1977. Users are solely responsible for understanding the laws applicable in their jurisdiction.


Deposits & Withdrawals

pak363 supports a range of payment methods, which may include bank transfers and digital wallets familiar to Pakistani users. Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are cited for user familiarity only and do not imply that these providers endorse, support or facilitate gambling. Please check the Payments section of your account for currently available methods.

Minimum deposit amounts vary depending on the payment method selected. The current minimums for each method are displayed clearly within the Payments section of your pak363 account at the time of deposit. For illustrative context, some methods may support deposits from as low as PKR 500, though exact thresholds are subject to change.

Withdrawal processing times depend on the payment method chosen and whether your KYC verification is complete. Once a withdrawal is approved internally, funds are typically dispatched within 24 to 72 hours. Some methods process faster than others. Withdrawals above certain thresholds may require additional identity verification checks before they are processed.

Currency availability depends on the payment method used and your account settings. Where PKR is supported, amounts will be displayed in Pakistani Rupees. If your deposit is made in a different currency, an exchange rate may apply. pak363 recommends checking the currency settings in your account before initiating a transaction to avoid unexpected conversion fees.

Withdrawals may be delayed for several reasons: incomplete KYC verification, a pending security review, a bonus wagering requirement that has not yet been met, or a technical issue with the selected payment method. Log in to your pak363 account and check your withdrawal status in the Payments section. If the delay is unexplained, contact support via Live Chat for a status update.

pak363 does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — such as a bank or digital wallet — may apply their own transaction fees or currency conversion charges independently. pak363 has no control over third-party fees. Always check with your payment provider before initiating a transaction.


Games & How to Bet

pak363 offers a broad sports betting market covering cricket (including Pakistan national team fixtures, PSL T20, and ICC tournaments), football, tennis, basketball, UFC and MMA, and more. Pre-match and in-play betting are both available across most sports. The sports lobby is updated continuously with upcoming events, including local favourites tracked closely by users across Karachi, Lahore and Islamabad.

In-play betting allows you to place wagers on a sporting event while it is in progress. Odds update in real time to reflect the current state of the match. To place an in-play bet, navigate to the Live section of the pak363 sports lobby, select your event, choose your market and confirm your wager before the odds shift. Note that some markets may be suspended briefly during key moments in a match.

pak363 features a wide range of casino games including live casino tables (baccarat, roulette, blackjack and game shows hosted by live dealers), slot games, and table card games. The live casino section is particularly popular, offering an immersive experience comparable to a real casino floor. Game availability may vary based on your location and account status.

pak363 is fully optimised for mobile browsers on both Android and iOS devices, delivering a smooth experience without requiring a separate app download. Simply visit https://pak363.cam on your mobile browser and the Platform adapts automatically to your screen. If a dedicated mobile app is made available for download, it will be announced through official in-platform communications.

If a cricket match — whether a PSL T20 game, an ICC tournament fixture or a Pakistan national team match — is abandoned, suspended or results in a no-result due to weather or other circumstances, pak363 will settle affected bets in accordance with the official rules for that sport and market. In most cases, wagers on void or abandoned matches are returned as stakes. Specific settlement rules per market type are available in the Sports Betting Rules section of the Platform.


Bonuses & Promotions

pak363 offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount, wagering requirements, eligible games and expiry period are detailed clearly in the Promotions section of the Platform. All bonuses are subject to their individual terms. Bonus amounts referenced in marketing materials are subject to wagering requirements and do not represent unconditional cash.

A wagering requirement specifies how many times you must wager a bonus amount before any winnings derived from it can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to place a total of PKR 30,000 in qualifying bets before withdrawal is permitted. Not all games contribute equally — contribution percentages per game type are detailed in each bonus's individual terms.

Whether a bonus can be used for cricket or PSL sports betting depends on the specific promotion's terms. Some bonuses are restricted to casino games only, while others are available across sports markets. Always check the "Eligible Games and Sports" section within each promotion's terms before placing a wager using bonus funds, to avoid inadvertently voiding the bonus.

If you request a withdrawal before completing the wagering requirements attached to an active bonus, the bonus funds and any winnings generated from them will be forfeited. Only your original real-money balance — minus any amounts already wagered — will be available for withdrawal. For clarity on your current bonus status, check the Promotions or Bonuses section of your pak363 account.

Yes. pak363 regularly offers promotions for existing registered players, which may include reload bonuses, cashback offers, free bets tied to specific sporting events such as ICC tournaments or PSL finals, and seasonal promotions. All active offers are listed in the Promotions section of your account. Promotional availability and eligibility criteria vary — check individual offer terms before opting in.


Security & Responsible Gambling

pak363 uses 256-bit TLS encryption to protect all data transmitted between your device and the Platform. Sensitive data at rest — including account passwords and KYC documents — is encrypted or hashed. Access to personal data is strictly limited to authorised personnel on a need-to-know basis. Full details of our data handling practices are available in the pak363 Privacy Policy.

Log in to your pak363 account and navigate to the Responsible Gambling section within Account Settings. From there you can set daily, weekly or monthly deposit limits and loss limits. Reductions take effect immediately. Increases require a short cooling-off period before they apply — this protects you from impulsive decisions made in the heat of the moment.

Self-exclusion permanently or temporarily blocks access to your pak363 account. Available periods are 6 months, 1 year, 3 years or indefinite. To activate it, go to Responsible Gambling in your Account Settings, select Self-Exclusion and confirm. The restriction takes effect immediately. No retention attempts, bonus offers or counter-arguments will be made. Your remaining real-money balance will be available for return after identity verification. For more detail, visit our Responsible Gambling page.

The fastest way to reach pak363 support is via Live Chat, available 24/7 inside your account dashboard. You can also raise queries through the Help Centre, which contains detailed articles on accounts, payments, bonuses and responsible gambling. For non-urgent enquiries, the support email address is: [email protected] — note this is plain text and not a clickable link. Response time for emails is typically within 48 business hours.

If you suspect unauthorised access to your pak363 account, change your password immediately via the Login page and contact Live Chat support as quickly as possible. pak363's security team will review your account activity and can temporarily freeze the account while the investigation is underway. You are responsible for account activity prior to reporting the unauthorised access, so acting quickly is important.

Need More Help?

Didn't Find Your Answer Above?

Our support team is ready to help with any question not covered in this FAQ. Reach out through any of the channels below.

Live Chat

The fastest way to get help. Available 24/7 inside your pak363 account dashboard. Average first response in under 2 minutes.

Help Centre

Browse our full library of support articles covering accounts, payments, KYC, bonuses, responsible gambling and more — available inside your account.

Email Support

For non-urgent queries, write to us. Email address (plain text — not a link): [email protected]

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Got the Answers — Start Exploring pak363

Now that you know how pak363 works, head to the homepage to explore live cricket betting, PSL markets, casino games and more — all in one place, built for Pakistani users.

18+ only. Online gambling may be restricted or prohibited in your jurisdiction, including Pakistan. Users are solely responsible for compliance with applicable local laws before registering or placing any wager.